You can track your order status, details, and shipping information all in one place by visiting the "Order" page on our website after logging into your account.

We strive to process orders quickly, so if you need to update your shipping address, please contact our customer service team as soon as possible. If the order hasn’t been shipped yet, we will be happy to assist you in making the change.

If you notice your order status remains as Still Processing for an extended period, please don't be alarmed. This is usually because payment verification, stock allocation, or shipping details confirmation is taking a little extra time. Our team is aware and working to resolve this, and we will email you an update as soon as your order progresses.

We process orders as quickly as possible, but if you need to cancel your order, please contact us immediately. If your order has not yet been shipped, we can cancel it for you. However, once the order has been dispatched, we are unable to cancel it.

Exchanges are not available; please return the unwanted item and place a new order—shipping costs are your responsibility unless the issue is due to a Wellsun error (e.g., wrong or damaged item).

If you received the wrong item, please contact our customer service team with your order number and details of the incorrect product, including clear photos and/or a short video. This will help us review and process your request more efficiently.

If your order shows as delivered but you haven't received it, please double-check with anyone who may have accepted the package on your behalf. If you still can't locate it, reach out to our support team and we will help you file a claim with the carrier.

Shipping times vary depending on your location and the shipping method selected at checkout. Standard shipping usually takes 5-7 business days, while expedited options are available for faster delivery. You can find estimated delivery times on the checkout page. Visit our website's shipping policy to learn more.

We strive to ship your order promptly. While most orders are processed on time, please note that unforeseen circumstances — such as high demand, inventory checks, carrier delays, orforce majeure events like severe weather or natural disasters— may occasionally extend delivery times. If your order is affected, we will notify you by email with updates and an adjusted timeframe.

If your tracking number isn’t working, it could be due to the carrier not updating their system yet. Please wait 24 hours and try again. If the issue persists, contact our support team for assistance.